Inbox rules

When → Then automations that run on every inbound message, before agents.

#1VIP triage

142 matches in last 30d

Live

When

tag = vip

Then

Assign to Sara · priority = high

#2Arabic auto-route

921 matches in last 30d

Live

When

language detected = ar

Then

Assign to Layla · reply tone = formal

#3After hours bot

2,104 matches in last 30d

Live

When

hour ∉ 9–18 Asia/Riyadh

Then

Reply with AI agent: Concierge

#4Refund escalation

38 matches in last 30d

Paused

When

message contains 'refund'

Then

Tag = refund · notify #cx Slack

#5Cart abandoned

612 matches in last 30d

Live

When

event = cart_abandoned

Then

Enroll in Cart Recovery drip