Support tickets

Internal support queue with SLA tracking.

4 open · 2 near SLA

Open
4
SLA risk
2
First reply
12m
median this week
Queue
IDSubjectRequesterPriorityStatusSLAAssigneeUpdated
tk-1041Template rejected — promo_blackfridayMaya
high
open
1h 12mHussam8m ago
tk-1040QR pair lost connection (Acme #2)Omar
urgent
open
22mMira20m ago
tk-1039Increase per-day messaging tierSara
normal
pending
5hHussam2h ago
tk-1038Webhook signature mismatch on order.paidDev
high
in progress
3hLayla1h ago
tk-1037Billing — invoice VAT fieldKhalid
low
resolved
—Mirayesterday
tk-1036Add Hebrew localizationNoor
normal
closed
—Layla3d ago